Terms of Service

These Terms of Service govern your use of the MicroLux Finishes website, including our project checklist download, enquiry forms, and Discovery Call booking tool. By using our website or submitting a form, you agree to these Terms. If you do not agree, please do not use our website.

These Terms apply to your use of our website and general enquiry process. They do not form a contract for renovation or installation services — those terms are set out separately in a formal quote, proposal, or service agreement provided once your project has been assessed.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this website by anyone else.

You must not misuse our website by:

• Knowingly introducing viruses or other malicious material.
• Attempting unauthorised access to our systems.
• Submitting false or misleading information through our forms.

We aim to keep our website available and accurate, but we do not guarantee uninterrupted access, and we may update, suspend, or remove content or functionality at any time without notice.

Our Ultimate Microcement Checklist and any other guides, articles, or resources we provide are general educational content only. They are intended to help you understand microcement as a flooring or finish option and are not a substitute for a site-specific assessment, professional advice, or a formal quote.

Every property and project is different — always confirm suitability and pricing with us directly before making decisions about your project.

When you complete our online quiz, enquiry form, or book a Discovery Call — any indication of suitability, pricing range, or next steps given through our website or automated chat tool is:

• General and non-binding.
• Based only on the limited information you provide.
• Not a formal quote.

A Discovery Call or consultation does not create any obligation on you or MicroLux to proceed with a project.

Formal pricing is only provided after a proper assessment of your project, which may include a site visit, photos, plans, or further discussion, set out in a written quote or proposal.

We reserve the right to decline any enquiry or project that is not a good fit for our services, including for reasons of scope, location, timing, or technical suitability.

If you book a Discovery Call or consultation through our website, we ask that you:

• Provide accurate contact details.
• Give us reasonable notice — at least 24 hours where possible — if you need to reschedule or cancel.

We may follow up by phone, email, or SMS to confirm or remind you of your booking.

All content on our website — including text, images, graphics, logos, the MicroLux name and branding, and downloadable resources such as the checklist — is owned by or licensed to MicroLux Finishes and is protected by copyright and other intellectual property laws.

You may view, download, and print our content for your own personal, non-commercial use, for example to help plan your own project.

You may not reproduce, republish, distribute, or use our content for commercial purposes without our prior written consent.

We take care to keep the information on our website accurate and up to date, including pricing indications, project examples, and warranty information.

However, finishes, natural materials, and project outcomes can vary, and images are provided as a general guide to style and finish rather than an exact representation of every project. We recommend confirming current details directly with us before relying on any information for decision-making.

To the extent permitted by law, MicroLux Finishes is not liable for any indirect, incidental, or consequential loss arising from your use of this website or reliance on general information provided on it, including the free checklist.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Once you engage MicroLux Finishes for installation services, our liability in relation to that work will be governed by the terms of the formal quote or service agreement you sign with us, not by these website Terms.

Our website may use or link to third-party tools and platforms, such as our booking calendar and CRM provided by GoHighLevel, and payment or mapping tools.

We are not responsible for the content, availability, or practices of third-party websites or platforms, and your use of them may be subject to their own terms and privacy policies.

Our collection and handling of your personal information is set out in our Privacy Policy, which forms part of these Terms.

We may update these Terms from time to time to reflect changes to our website, services, or legal requirements. The last updated date at the top of this page shows when it was last revised.

Continued use of our website after changes are posted means you accept the updated Terms.

These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria in relation to any dispute arising from these Terms or your use of our website.